Privacy policy

How we collect, use and protect your personal information.

Last updated: October 27th, 2026

This policy explains how Beru Corporation (“Akiya Pilot”, “we”, “us”) handles personal information. We comply with Japan’s Act on the Protection of Personal Information (APPI) and, where it applies to people in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR).

1. Who we are

Beru Corporation , WeWork 13F, GINZA SIX, 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan Representative: Kazuhiko Isozaki. Contact:support@akiyapilot.com.

2. Information we collect

  • Information you give us — your name, email address, where you are based, the properties or areas you’re interested in, your preferred timing, and anything else you include in the contact form, emails or messages.
  • Information needed to provide the service — your availability, requirements for a property, and, where needed, details an agent or owner asks for before arranging a viewing.
  • Payment information — payments are processed by Bank Transfer. We do not store your full card details.
  • Website usage — We use Google Analytics 4 (GA4) to collect information about how visitors interact with our website, including pages visited, device and browser types, approximate geographic location, and website activity. This information is collected through cookies and similar technologies to help us understand website traffic and improve our website and services.

3. How we use it

We use your personal information for the following purposes:

  • To respond to inquiries, provide information about our services, and prepare quotes.
  • To provide our services, including researching properties, contacting real estate agents and property owners, obtaining property information and documents, coordinating and attending property viewings, and preparing reports.
  • To issue invoices, process payments, and maintain business records.
  • To communicate with you regarding your inquiries, bookings, and requested services.
  • To analyze website traffic and improve our website and services using tools such as Google Analytics 4 (GA4), subject to applicable cookie consent requirements.
  • To comply with applicable laws and regulations and respond to lawful requests from authorities.

We will not use your personal information for purposes other than those described in this Privacy Policy unless permitted by applicable law or with your consent.

Legal bases (EEA and UK)

Where the GDPR applies, we process personal information based on the following legal grounds:

  • Contractual necessity: To respond to inquiries, prepare quotes, and provide services requested by you.
  • Legitimate interests: To operate and improve our business, manage customer relationships, and maintain our services, where these interests are not overridden by your rights and freedoms.
  • Consent: To use optional analytics cookies and similar technologies, where consent is required by applicable law.
  • Legal obligations: To comply with applicable legal requirements, including tax, accounting, and record-keeping obligations.

4. Sharing your information

We may share your personal information with the following parties only as necessary to provide our services and operate our business:

  • Real estate agents, property owners, and relevant local offices: We may share information necessary to inquire about properties, obtain property details, and arrange viewings on your behalf. This may include your name, contact details, and status as a prospective buyer, where necessary.
  • Service providers: We may share information with trusted third-party service providers that support our business operations, including website hosting, email communications, online forms, payment processing, and website analytics services such as Google Analytics 4 (GA4), provided by Google LLC.
  • Legal requirements: We may disclose personal information when required by applicable law or in response to lawful requests from public authorities.

We do not sell your personal information to third parties.

5. International transfers

Akiya Pilot is based in Japan. Some of our third-party service providers, including Google Analytics 4 (GA4), may process or store personal information outside Japan.

Where personal information is transferred internationally, we take appropriate measures to protect it in accordance with applicable data protection laws, including Japan’s Act on the Protection of Personal Information (APPI). Where required, we obtain consent, provide relevant information about the transfer, and ensure that appropriate safeguards are in place.

For individuals in the European Economic Area (EEA) and the United Kingdom: Japan has been recognized by the European Commission and the UK government as providing an adequate level of data protection for personal data transfers within the scope of their respective adequacy decisions.

6. How long we keep it

We retain personal information only for as long as necessary to provide our services and fulfill legal obligations.

Inquiry information: If no service is provided, we retain inquiry records for up to two years from the last communication.

Customer and billing records: We retain records related to our services, transactions, and payments for the period required by applicable Japanese tax and accounting laws, generally seven years, or longer where legally required.

Deletion of information: Once the applicable retention period has expired, we securely delete or anonymize personal information, unless further retention is required by law or necessary for legitimate legal purposes.

7. How we protect it

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include restricting access to authorized personnel, using password protection and multi-factor authentication, protecting devices and systems, maintaining confidentiality obligations for staff and contractors, and working with trusted service providers.

While we take reasonable precautions to protect your information, no method of electronic storage or transmission is completely secure.

8. Your rights

You have certain rights regarding your personal information under applicable data protection laws.

Under Japan’s Act on the Protection of Personal Information (APPI), you may request access to the personal information we hold about you, including applicable records of disclosures to third parties. You may also request correction, addition, deletion, suspension of use, or suspension of disclosure to third parties, subject to applicable legal requirements.

For individuals in the European Economic Area (EEA) and the United Kingdom: Where the GDPR applies, you may also have the right to request the erasure or restriction of processing of your personal information, receive your data in a portable format, object to certain types of processing, and withdraw your consent at any time. You also have the right to lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us at support@akiyapilot.com. We may ask you to verify your identity before processing your request.

We do not generally charge a fee for handling these requests, except where permitted by applicable law.

Please note that certain requests may be subject to legal limitations, including obligations to retain records for tax, accounting, or other legal purposes.

9. Cookies

Our website uses cookies and similar technologies to operate and secure the website, improve user experience, and analyze website traffic.

Some of these are necessary for the website to work. They remember your cookie choices, protect our contact form against forged submissions, and support Google reCAPTCHA, which we use to protect the form against spam and abuse. reCAPTCHA may collect information such as your device and browser details and how you use the page, and send it to Google for analysis. Because they are necessary, these technologies are not switched off by the cookie consent banner.

We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC, to understand how visitors interact with our website. GA4 may collect information such as pages visited, time spent on the website, device and browser types, and approximate geographic location.

You can manage your cookie preferences through our cookie consent banner, and change your choice at any time using the cookie settings button on the screen, or through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about how Google processes personal information, please visit Google’s Privacy Policy.

Where required by applicable law, we will obtain your consent before using non-essential cookies, including analytics cookies.

10. Children

Our services are not intended for anyone under 18, and we do not knowingly collect their information.

11. Changes to this policy

We may update this policy. We will post the new version here with the date it takes effect.

12. Contact

Questions or complaints about how we handle personal information: support@akiyapilot.com.