Legal disclosure

Beru Corporation (trading as Akiya Pilot)

Kazuhiko Isozaki

WeWork 13F, GINZA SIX, 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan

support@akiyapilot.com

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Viewing concierge services for vacant houses (akiya) in Japan: inquiries to real estate agents and property owners on the customer’s behalf, gathering property information, obtaining property documents, arranging and scheduling viewings, and attending viewings (in person or together with the customer by video), with a written report.

Prices are as shown in our Pricing section. An individual quote will be provided before any work begins. All prices are listed in US dollars (USD) and exclude Japanese consumption tax (10%), which will be charged separately where applicable.

Travel expenses, including transportation and accommodation where necessary, will be billed at actual cost and estimated in advance. Any applicable payment processing or bank transfer fees will be borne by the customer. Internet and communication expenses incurred specifically for the services will also be borne by the customer.

Bank transfer

The service fee is paid in full by bank transfer after the service agreement is signed, before viewing arrangements begin.

Work begins after payment is confirmed. Agent inquiries: usually within 1–2 business days. Property information: usually within 2–4 business days. Viewings: on the date agreed with the customer and the agent or owner. Local Viewing Support on the agreed viewing date.

As our services are not physical goods, returns do not apply. Cancellations and refunds are handled as follows:

• Before work has started: A full refund (100%) of the service fee will be provided.
• After work has started but before the viewing: A 50% refund of the service fee will be provided. Any non-refundable travel or accommodation expenses already incurred will be charged separately.
• After the viewing has taken place or documents or information have been delivered: No refund will be provided.
• If we are unable to provide the service due to circumstances on our side: A full refund will be provided for any services not yet performed.
• If the property becomes unavailable or the agent or owner declines the viewing: A refund will be provided for the portion of services not yet performed. Fees for services already performed, including property research, communication, coordination, and negotiations, are non-refundable.

Please note: Akiya Pilot provides property research, viewing coordination, communication, and on-site assistance. We do not guarantee that a viewing can be arranged, as availability and approval are ultimately determined by the property owner or real estate agent.

We are not a licensed real estate brokerage and do not act as an agent in, or broker, any real estate transaction.